We take the protection of your personal information very seriously. Our priority is to ensure your privacy while providing you with the highest standard of physiotherapy services and communicating with you effectively. This policy outlines how we collect, use, and safeguard your information in accordance with applicable privacy laws, including specific details on our SMS communications. By engaging with our services, you consent to the collection, use, and storage of your personal information as described below.
1. INFORMATION COLLECTION
To provide high-quality physiotherapy care and keep you informed, we collect the following types of information:
Personal and Health Information: Basic details such as your name, address, and contact information, as well as sensitive health data, including medical history, treatment progress, and relevant health conditions.
SMS Information: With your consent, we may collect your mobile number and contact details specifically for SMS messages, which may include appointment reminders and treatment updates.
2. USE OF INFORMATION
We use your information to:
Deliver Physiotherapy Services: This includes tailoring treatment plans and providing follow-up care based on your individual needs
Communicate Updates and Reminders: Contact details may be used to send SMS or email communications, including reminders for appointments or updates on our services. These messages are entirely voluntary, and you may opt-out at any time.
SMS Usage: We use your mobile number to send SMS messages related to appointment reminders, and service notifications, as specified in your preferences.
3. INFORMATION SHARING & DISCLOSURE
Your personal information is not sold to or shared with third-party advertisers. We may share your information with:
Authorized Clinic Staff and Service Providers: All involved parties are trained to handle your information confidentially and must comply with our privacy protocols.
Third-Party Payers: For billing or payment purposes, we may disclose necessary details to insurers or other payers.
SMS Providers: For SMS communications, we work with trusted third-party providers who adhere to our privacy standards and do not access your information beyond facilitating SMS delivery.
We only share your personal information as required by law or with your explicit consent.
4. DATE STORAGE & SECURITY
Your personal information is stored securely, primarily in electronic formats. We implement robust security measures, including encryption and password protection, to safeguard against unauthorized access. SMS communication data is likewise securely managed. Personal data is retained only as long as necessary for care continuity and to meet regulatory requirements.
5. OPT-OUT & UNSUBSCRIBE
You may opt-out of SMS messages at any time by replying STOP to any message or by contacting us directly. If you wish to adjust your communication preferences or data retention settings, please contact us at any time.
6. YOUR RIGHTS
You have the right to:
Access and review the personal information we hold about you.
Request corrections if your data is inaccurate or incomplete.
7. CHANGES TO OUR PRIVACY POLICY
We may periodically update this privacy policy to reflect changes in our practices or applicable regulations. Updates will be posted on our website, and, where appropriate, notified to you via email.
8. CONTACT US
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us at:
Kick Physiotherapy & Sports Medicine Inc.
Tel: 289-217-5425 (KICK)
