At Kick Physiotherapy & Sports Medicine, we are committed to protecting your personal and health information. Your privacy is important to us, and we take appropriate measures to ensure your information is collected, used, stored, and protected responsibly in accordance with applicable privacy laws.
Information We Collect
To provide physiotherapy and related services, we may collect:
* Personal information such as your name, address, phone number, email address, and date of birth.
* Health information including medical history, treatment details, health conditions, and progress notes.
* Communication information, including your mobile number if you choose to receive SMS appointment reminders or clinic updates.
How We Use Your Information
Your information may be used to:
* Provide assessment, treatment, and follow-up care.
* Create and manage treatment plans.
* Schedule and confirm appointments.
* Send appointment reminders, clinic updates, or service-related communications by phone, email, or SMS.
* Process payments and insurance claims where applicable.
SMS communications are optional, and you may opt out at any time.
Information Sharing
We do not sell or share your personal information with third-party advertisers.
Your information may only be shared with:
* Authorized clinic staff and healthcare providers involved in your care.
* Insurance companies or third-party payers for billing purposes, when required.
* Trusted service providers who assist with secure communication or data management services, including SMS delivery providers.
All third parties are expected to maintain confidentiality and comply with applicable privacy standards.
Data Storage & Security
Your information is stored securely in electronic and/or physical formats. We use reasonable administrative, technical, and physical safeguards — including password protection and secure systems — to protect against unauthorized access, loss, misuse, or disclosure.
Personal information is retained only for as long as required to provide care and meet legal or regulatory obligations.
SMS Communications & Opt-Out
If you consent to receive SMS communications, you may receive appointment reminders or clinic-related notifications.
You may opt out at any time by replying STOP to any SMS message or by contacting our clinic directly.
Your Rights
You have the right to:
* Access the personal information we maintain about you.
* Request corrections to inaccurate or incomplete information.
* Withdraw consent for certain communications, subject to legal or clinical requirements.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Kick Physiotherapy & Sports Medicine Inc.
289-217-5425 (KICK)
