Frequently Asked Questions
During your visit, your therapist will perform a detailed examination of your injury or site of pain. We will evaluate all possible structures involved including, muscles, tendons, ligaments, fascia, nerves, bones and joints. Our job is to understand why you are experiencing pain, what needs to be addressed and how long it will take. After a thorough explanation of our findings, a treatment plan will be designed to help achieve your outlined goals. Depending on the outcome of the examination, some form of treatment may be included during your first visit.
No. At Kick, in addition to sports injuries, we also treat post-surgical conditions, repetitive strain injury (RSI), muscle imbalances, posture-related pain, movement impairments, and traumatic injury. It doesn’t matter how you got your injury — our experienced and elite-trained physiotherapists will assess your problem and design a treatment plan specific to your needs.
You will be evaluated by one of our licensed and highly trained physical therapists and he/she will also treat you during subsequent visits. Unlike some clinics, where you see someone different each visit, we feel it is very important to develop a one-on-one relationship with you to maintain continuity of care. Since only one therapist knows your problems best, he/she is the one that will be working closely with you to speed your recovery.
Make sure to bring any pertinent test results, such as X-Ray, Ultrasound or MRI results. You may also bring your doctor’s referral or prescription (if you have one). Also please bring appropriate clothing (see below). If you wear orthotics, please bring those as well. If you forget any of the above-mentioned items, you may still bring them during any subsequent visits.
You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.
With direct access to physiotherapy in Ontario, a doctor’s referral is not necessary to receive treatments at Kick Physiotherapy & Sports Medicine. Note that some extended health benefit plan insurance companies still require a doctor’s referral for reimbursement of physiotherapy treatments. It is the responsibility of the patient to check their coverage.
Frequency of visits will depend on your individual problem or goals. Some clients seek treatment 2-3 times per week. Others may only come in once a week. Your physiotherapist will help determine how many visits you should attend per week, in order to help reach your goals sooner.
Your first assessment will last 1 hour, allowing us to thoroughly evaluate your condition and create a personalized treatment plan. For subsequent visits, you can choose between standard 30-minute, 40-minute, or 60-minute sessions, depending on your needs and preferences. During this time, you will receive hands-on manual therapy that is followed by exercises, modalities, and/or heat/ice. If desired, acupuncture may also be included with your treatment. Please note that there is no extra cost for acupuncture.
In most cases, private health insurance will cover your treatment of physiotherapy. Visa, Master Card, AMEX, Interact debit and Cash are also accepted. You can talk to our receptionists so we can help you clarify the billing process.
Yes, we offer direct billing to most private insurance companies for your convenience. As part of our clinic policy, we require clients to have a credit card on file as a secondary payment method. This ensures that any remaining balances can be processed smoothly.
All of our therapists are “registered health care practitioners”. If you have physiotherapy coverage, you will get reimbursed for our services.
Unfortunately, as a private clinic we do not engage in direct billing with insurance companies and Workplace Safety Insurance Board. For this reason, we currently do not treat WSIB and MVA injuries.
All of our therapists are formally trained and have undergone specific training in orthopedic and sports medicine. For this reason, we have combined experience to treat all injuries whether it is upper body, lower body or spinal (neck and back). This includes but is not limited to: surgical conditions, rotator cuff injury, shoulder impingement, labral tears, shoulder dislocation, glenohumeral subluxation, AC joint separation, tennis elbow, golfer’s elbow, low back pain, ACL injury, plantar fasciitis, hip pain, pelvic malignment, SI joint pain, muscle pulls, muscle tears, patellofemoral pain, ITB syndrome, patellar tendonitis, knee pain, shin splints, carpal tunnel, frozen shoulder, disc herniation, sciatica, muscle strain, bursitis, ankle sprains or achilles tendonitis.
